Terms and Conditions

These terms are the agreement between you and Sanad. They explain what Sanad does, what it does not do, and where the risk sits. Please read them before you put money in. We have tried to write them in plain language, and we have tried not to hide the uncomfortable parts.

By creating an account or using Sanad, you agree to these terms. If you do not agree, do not use Sanad.

What Sanad is not

This section is first because it matters most.

Sanad is not a bank. Your balance is not a bank deposit. It is a record of credit we hold for you on our own books.
There is no deposit insurance. No government scheme, no guarantee fund, and no third party protects your balance. If Sanad fails, you rely on us, not on an insurer.
Sanad is not an escrow service. We do not hold a room's money in trust for its members. A room's pot is a wallet inside Sanad, and the room's organiser decides how the money in it moves, within the rules of the room's mode.
Sanad is not a charity platform. We do not register, licence, audit or vet the people who ask for donations here.
Sanad does not verify anyone's identity. There is no ID check, no document check, and no background check on any user, including organisers. A name in Sanad is simply the name that person typed in.
Sanad does not lend, invest, or pay interest. There is no credit and no overdraft. You can never spend money you do not have.
Sanad does not guarantee any payout. If the other people in your room stop paying, we do not pay in their place.

Who may use Sanad

You must be at least 18 years old and legally able to enter a contract. We ask for a date of birth, but we do not verify it and we do not check anyone's age. That places the responsibility on you.
One account per person. An account belongs to one phone number and one human being.
The phone number must be yours. It must be a number you personally control. Registering with someone else's number, a number you no longer own, or a number you share with others, puts your money at risk and breaks these terms.
You must give accurate information. You may not pretend to be another person or represent an organisation you have no authority over.

Your account: the phone number is the key

Sanad has no password. You sign in with your phone number and a one-time code. That is the whole of it. There is no second factor and no separate recovery secret.

The consequence is blunt and you should sit with it: whoever controls your phone number controls your account and every currency balance in it. Someone who can receive your one-time code can sign in as you, send your money away, and request a withdrawal.

So:

Keep your phone and your SIM secure. Never share a one-time code with anyone, including anyone claiming to be from Sanad. We will never ask you for it.
If you change or give up your phone number, change it in Sanad first. If you let a number lapse and it is reissued to a stranger, that stranger can take your account.
Activity carried out through your account is treated as yours. If you lose control of your number and money moves, we may not be able to get it back.
Tell us immediately if you think someone else has access to your account.

The wallet

Your wallet holds a balance. Every movement of money in Sanad is a record in our ledger, and your balance is calculated from those records. Nothing else creates or destroys money in the system.

Money in

Money normally enters Sanad only through a cash-in request that our staff approve by hand. You pay us outside the app, by the method you chose, and you attach what that method requires — a screenshot of the payment, or a reference such as a transaction hash. Your balance is credited only when a member of our staff approves the request. Until then, nothing has been added.

There is no automatic card or bank integration. Reviews are done by people, so they take time. We do not promise a fixed review time. We may reject a request — for example if we cannot match your payment — and if we do, or if you cancel, nothing is credited.

There is one other way a balance goes up: our staff can credit a wallet directly from our treasury, with no cash-in request behind it. We use this to correct our own mistakes. It means a Sanad balance can be created by us, not only by money you have paid in.

Money out

Money leaves Sanad only through a cash-out request that our staff approve by hand, and pay you outside the app to the destination you give us (for example a wallet number or a crypto address).

Two things you must understand:

Your balance drops the moment you make the request, not when you receive the money. The funds are reserved straight away. If we reject the request, or you cancel it, the money goes back into your wallet.
The payout destination you type is stored and is read by our staff, who use it to pay you. If you type it wrong, the money can go to the wrong place and we cannot recover it.

Limits

Each payment method may carry a minimum and a maximum amount. Where these are set, we enforce them. We may add, change or remove them at any time.

Fees

We will state this exactly, because "no fees" is a claim people repeat carelessly.

There is no fee on a transfer to another user, on a contribution to a room, on a savings-circle payout, on a donation, on a top-up, or on a cash-in.
There is a fee on cash-out. It depends on the payment method you withdraw through, and it can be a percentage, a flat amount, or both. Some methods have no fee at all.

The fee is taken out of the amount you asked for. Your wallet is debited the full amount, and you receive the amount minus the fee. If the fee would swallow the whole withdrawal, we refuse the request rather than take everything.

The current fee for each method is shown to you before you confirm a withdrawal. We may change fees at any time; the fee that applies is the one shown at the moment you make the request.

Currencies are separate

Every wallet, every transfer, every room pot and every cash request lives in exactly one currency, and Sanad never converts between currencies. There is no exchange feature.

In practice: a EUR balance cannot fund a USD send. A USD balance can only ever be withdrawn as USD. If you need money in another currency, you cash out and bring it back in through that currency. Any exchange rate you see anywhere in Sanad is reference information only — we do not trade at it.

Rooms

A room is a shared pot that a group pays into. Anyone can create a room. There is no approval, no verification, and no vetting of the person who creates it. The creator becomes the room's organiser.

The organiser is an ordinary user, not Sanad staff, and not our agent. The organiser controls the room: they set its rules, approve who joins, decide the payout order in a savings circle, and, depending on the mode, decide who may take money out. We do not supervise them and we do not stand behind them.

A room is a decision to trust the people in it. Judge the organiser the way you would judge someone asking you for money in the street, because that is the relationship. Sanad moves the money; it does not vouch for anyone.

Pool rooms

A pool is a plain shared balance. Members put money in and take money out, under rules the organiser sets when they create the room.

The organiser decides who may put money in (everyone, only the organiser, or a named list) and who may take money out. By default, only the organiser can take money out.
The organiser may require their approval for a member's withdrawal. Until they approve it, the withdrawal is held.
The organiser may set withdrawal limits on members: a minimum and maximum per withdrawal, a floor the pot may not drop below, and a cap on how much a member may take over a period.
None of those limits apply to the organiser. The organiser's own withdrawals settle immediately and are exempt from every limit in the room.

Do not put money into a pool unless you accept that the organiser may be the only person able to take it out.

Savings circles

A savings circle is a rotating savings group. It has a fixed number of slots, a fixed contribution amount, and a cycle length. Every cycle, each slot contributes; the entire pot is paid out to one slot; the order rotates until everyone has received once. The organiser sets the payout order.

When you take a slot, you are making a real commitment to the other members:

You must keep contributing every cycle, until the circle finishes — including after you have received your payout.
Once the circle is running, you cannot leave it. You may leave a circle only while it is still being set up and has not started.
The circle may be set to automatic collection. If it is, you are authorising Sanad to take the contribution from your wallet automatically when it falls due, each cycle, without asking you again. If your balance is short, the contribution is marked due and you are reminded — the money is not taken partially.

If a cycle's contributions are not paid in full by the deadline (plus any grace period), the cycle is marked as defaulted and the organiser is told. What happens next is the organiser's decision, within these limits:

Sanad charges no late fee, no penalty and no interest. We do not chase anyone for money.
The organiser may remove everyone who did not pay that cycle and carry on with the members who remain. A member removed this way is refunded nothing. Whatever they contributed in earlier cycles has already been paid out to earlier recipients, and it does not come back to them. What is refunded out of the pot is the defaulted cycle's contributions — and they go back to the members who did pay that cycle, not to the person removed.
A member who has already received a payout in an earlier cycle cannot be removed this way. To settle that situation the organiser has to cancel the circle.
A removal shrinks the circle, and shrinks every payout still to come. The remaining payouts are recalculated as the contribution amount times the new, smaller number of members. So whoever is paid later gets less than those paid earlier, and you can reach the end of a circle having paid in more than you were ever paid out. Cancelling settles everyone's net position; removing a defaulter does not.
The organiser may instead cancel the room, which refunds what is left in the pot (see below).

Sanad does not guarantee your payout. A savings circle only works because its members keep paying. If enough of them stop, the circle fails, and what you get back is limited to what is actually in the pot. The risk that another member walks away after being paid is a risk you take on the other members — not on us. We will not cover the gap.

Donations — read this before you give

A donation room is one-way giving. Anyone who can see the room may donate. Only the organiser can take the money out, and when they do, it moves into their own personal wallet, from which they can withdraw it and spend it in the outside world.

A donation is final. We cannot get it back for you.

That is not a formality. There is no refund button, no cooling-off window, and no dispute process that returns a donation. Leaving the room does not return it. Changing your mind does not return it. If the organiser has already taken the money out of the pot, it is gone from Sanad entirely and we have no way to reach it.

Understand exactly what you are doing when you donate:

You are giving money to a person, not to a vetted charity. The organiser is an ordinary user. We have not checked their identity, their story, or their right to raise money for the cause they describe.
We do not hold the money in escrow. The organiser may release the whole pot to themselves at any time. There is no approval step, no cap, and no waiting period on that.
We do not guarantee the money is spent as promised. We do not follow it and we cannot.
Proof is posted by the organiser, and we do not verify it. An organiser can post photos, documents and notes showing what the money did. That evidence is theirs, not ours. We do not confirm that a receipt is genuine or that a photo shows what it claims to show. A room with proof is not a room we have audited.
A donation is not tax-deductible by virtue of being made here, and we issue no charitable receipt.

The one and only way donated money comes back: if the room is cancelled while money is still sitting in the pot, what remains is returned to the people who put it in, in proportion to what each of them put in. If the pot has been drawn down, that means you get back less than you gave, or nothing. Money the organiser has already released is not part of that refund.

Give only what you can afford to lose entirely.

Anonymity in donation rooms

You may be able to donate anonymously. An anonymous donation is not shown to the organiser or to any other member — your name is not attached to it anywhere in the room. But the organiser sets the room's anonymity policy: a room may force every donation to be anonymous, or may refuse anonymous donations entirely, in which case you cannot give without being named. Note also that Sanad's own staff can always see who made a donation; anonymity hides you from other users, not from us.

Leaving a room, and getting money back

You may leave a room while it is still a draft or open — not once a savings circle has started.
When you leave, whatever you have put in and not taken out is refunded to you from the pot, up to what the pot actually holds.
Donations are the exception. Leaving a donation room refunds nothing.

What we can do

We keep the following powers, and we will use them when we think we should. We are telling you about them now so they are not a surprise later.

Cancel a room. We can close any room, including one we do not own. Cancelling refunds each participant their net position — what they put in, minus what they took out — from whatever is left in the pot. If the pot is short, refunds are pro-rata: you may get back less than you put in. Anyone who has taken out more than they put in is not clawed back automatically; that is left to be settled between people.
Unlist a room. We can remove a room from discovery so that new people cannot find it. This moves no money, and the room's existing members are not told.
Reverse a transaction. We can reverse any completed transaction, including one that has been sitting in your wallet. A reversal takes the money back out of the receiving wallet. A completed transaction is therefore not final from our side. We would do this to correct an error or to respond to fraud or abuse.
Approve, reject or hold a transaction or cash request, and force a savings-circle payout when a circle is stuck.
Suspend or close an account that we believe is being used to break these terms or the law.
Credit a wallet. Our staff can add balance to any wallet directly from our treasury, with no cash-in request behind it. We use this to correct our own errors.
See everything. Our staff can see all accounts, all rooms and the whole ledger, including who made an anonymous donation. This is necessary to run the system and to investigate abuse.

Deleting your account — a warning

You can delete your account from the app. Before you do, understand what deletion does and does not do.

Deleting does not withdraw your money. Any balance stays attached to the closed account.
Deleting does not take you out of your rooms, does not cancel rooms you organise, and does not cancel pending cash requests.
Deleting does not erase your transaction history. The ledger is permanent. Your account record is deactivated and your name and number are obscured, but the records remain.
You cannot get the account back. If you sign up again with the same phone number, you get a brand-new, empty account. The old balance does not follow you.

Cash out your balance, and leave or cancel your rooms, before you delete. If you delete with money still inside, recovering it is not automatic and may not be possible.

Prohibited use

You may not use Sanad to:

Commit fraud, or deceive anyone about who you are or what you will do with their money.
Launder money, move the proceeds of crime, or finance terrorism.
Raise money illegally, or for a purpose that is illegal where you or your contributors are.
Open a room to collect money you do not intend to use as you said you would. Describing a cause and then spending the money on something else is fraud, not a change of plan.
Impersonate another person, a business, a charity, or Sanad itself.
Use someone else's phone number or account, or open more than one account.
Upload files or proofs that are illegal, that you have no right to publish, or that expose someone else's private information.
Attack, probe or abuse the service or try to break its money handling.
Evade sanctions or use Sanad where doing so is against the law that applies to you.

We do not run identity checks, so we largely depend on you and on reports from other users. If we find prohibited use, we may suspend the account, cancel the rooms, reverse the transactions and, where the law requires it, hand information to the authorities.

Disputes between users

Most disagreements on Sanad are between people, not between you and us: an organiser who did not pay out, a member who stopped contributing, a cause that was not what it looked like.

We are not a court and we are not an arbitrator. We can act on the system — cancel a room, reverse a transaction, suspend an account — and we will where there is clear abuse. But we cannot compel anyone to pay, we cannot recover money that has left the platform, and we will not take sides in a disagreement we cannot verify.

If something is wrong, tell us. Give us the room, the dates, the amounts, and anything you have. We will look. We cannot promise the outcome you want.

Our liability

We will run Sanad with reasonable care, keep the ledger accurate, and fix our own mistakes. Where we take money from you in error, we will put it back.

Beyond that, be clear about what we are not responsible for:

What another user does. An organiser who takes the pot and disappears is not our act, and we do not repay you for it.
A savings circle that collapses because members stopped paying.
A donation that was not spent as promised.
Loss caused by someone else getting access to your phone number or your one-time code.
A payout destination you entered incorrectly.
Interruptions, outages, or the service being unavailable when you needed it.
Indirect or consequential loss — lost profit, lost opportunity, and the like.

The service is provided as it is. Where our liability can lawfully be limited, it is limited to the amount of money we wrongly took from or failed to credit to your wallet. Nothing here limits liability that the law does not allow us to limit — including for our own fraud.

Changes to these terms and to the service

We may change these terms, the fees, the limits and the features of Sanad. If a change materially affects you, we will tell you in the app. Continuing to use Sanad after a change means you accept it. If you do not accept it, cash out and stop using the service.

Governing law

These terms are governed by the law of [JURISDICTION — TO BE CONFIRMED], and the courts of [JURISDICTION — TO BE CONFIRMED] have exclusive jurisdiction over any dispute arising from them.

This placeholder is deliberate. It will be filled in before launch, and we would rather leave it visibly blank than name a jurisdiction we have not settled on.

Contact

Reach us through the support section in the app. Sanad has no email account for users — we do not collect your email address and we do not send you email — so the app is the channel that actually works.